rbazee Privacy Policy

This Privacy Policy ("Policy") describes how rbazee ("rbazee", "we", "us", "our"), the operator of the online gaming platform at https://rbazee.club ("the Platform"), collects, uses, stores, and shares personal data relating to registered players, website visitors, and any other individuals who interact with our services ("you", "your").

rbazee is committed to handling your personal data responsibly and transparently. This Policy is intended to give you a clear and honest account of our data practices, written in plain English so that every player across Dhaka, Chittagong, Sylhet, Khulna, and beyond can understand exactly how their information is being used.

By registering an account on the rbazee Platform, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. This Policy is incorporated by reference into the rbazee Terms & Conditions and should be read alongside that document.

rbazee collects personal data from you in the following circumstances: when you register an account, when you make a deposit or withdrawal, when you interact with our customer support team, and when you simply browse the Platform as a visitor. The categories of data we collect are described below.

• Full legal name as it appears on your government-issued identity document;
• Date of birth (to verify you meet the 18+ age requirement);
• Residential address including city, district, and postal code;
• Email address and mobile telephone number;
• Username and hashed account password (plain-text passwords are never stored);
• Copies of identity verification documents submitted during KYC (national ID card, passport, driving licence, utility bill, bank statement).

• Deposit and withdrawal transaction records including amounts, timestamps, and payment reference numbers;
• Payment method identifiers (e.g., registered bKash number, Nagad wallet number, last four digits of a Visa or Mastercard);
• Account balance history and bonus credit/debit records;
• Source of funds documentation where requested by our compliance team.

• Game session logs including games played, wagers placed, and outcomes;
• Betting history across sports markets (cricket, football, kabaddi) and casino games;
• Bonus activation and wagering progress records;
• Responsible gaming tool settings (deposit limits, loss limits, session limits, self-exclusion status).

• IP address and approximate geolocation derived from IP;
• Browser type, version, and operating system;
• Device type and screen resolution;
• Session duration, page navigation paths, and feature interaction logs collected via first-party analytics.

• Records of live chat conversations with our support team;
• Email correspondence sent to or received from rbazee;
• WhatsApp message content where you contact us via the support number.

rbazee uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your explicit consent.

rbazee processes your personal data under one or more of the following recognised legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing is required to perform the contract we have entered into with you when you register an account — for example, to process your deposits, settle your winnings, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering regulations, fraud prevention requirements, and age verification obligations.
• Legitimate Interest: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes platform security monitoring, fraud detection, responsible gaming intervention, and improving the quality and performance of our services.
• Consent: Where required by applicable law, we will request your explicit consent before processing your data for a specific purpose — most notably for sending you promotional marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

rbazee does not sell, rent, or otherwise transfer your personal data to any third party for that party's own commercial or marketing purposes. Your data may, however, be shared with carefully selected categories of third-party service providers where such sharing is strictly necessary to deliver or safeguard our services:

To process deposits and withdrawals, rbazee shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and international card processors operating on behalf of Visa and Mastercard. These providers receive only the minimum data required to execute the specific transaction and are contractually bound to handle that data securely.

To fulfil our KYC obligations, rbazee may transmit identity document images and personal details to third-party identity verification services. These providers operate under strict confidentiality agreements and are prohibited from using your data for any purpose other than performing the verification requested by rbazee.

rbazee uses third-party fraud detection and anti-money laundering screening services to protect the integrity of the Platform and comply with applicable regulations. These services may receive transaction data and account behavioural data in anonymised or pseudonymised form.

Live casino and slot games on the rbazee Platform are delivered by third-party studio operators including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play these games, limited session data (e.g., game round IDs and wager amounts) is transmitted to the relevant studio to facilitate gameplay. These providers do not receive your name, contact details, or payment information.

rbazee may be required to disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so. In such cases, rbazee will disclose only the minimum data required to satisfy the applicable legal obligation and will inform you of such disclosure where permitted by law.

rbazee uses cookies and similar browser-based technologies on the Platform. Cookies are small text files stored on your device that help the Platform recognise your browser, maintain your session, and remember your preferences. The following categories of cookies are used:

rbazee does not deploy third-party advertising cookies, cross-site tracking pixels, or retargeting technologies. You may disable non-essential cookies through your browser settings; however, disabling strictly necessary cookies will prevent the Platform from functioning correctly and you will be unable to log in to your account.

rbazee retains personal data for as long as is necessary to fulfil the purposes described in this Policy, including the duration of the contractual relationship with you as a registered player, and for such additional periods as may be required by applicable legal, regulatory, or compliance obligations.

• Active account data is retained for the lifetime of the account;
• KYC and identity documents are retained for a minimum of 5 years following account closure, in accordance with anti-money laundering obligations;
• Financial transaction records are retained for a minimum of 5 years following the date of the transaction;
• Customer support correspondence is retained for 3 years from the date of the last interaction;
• Technical and device logs are retained for up to 12 months before being purged or anonymised;
• Marketing consent records are retained for the duration of the consent plus 3 years to demonstrate compliance.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where anonymised data is retained for statistical purposes, it no longer constitutes personal data and falls outside the scope of this Policy.

rbazee implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers;
• AES-256 encryption for sensitive data at rest, including KYC document stores and financial records;
• Password hashing using bcrypt with per-user salts — plain-text passwords are never stored or transmitted by rbazee;
• Role-based access controls ensuring that internal staff can only access player data that is strictly necessary for their specific job function;
• Regular security audits and penetration testing conducted by independent cybersecurity professionals;
• Intrusion detection systems and real-time monitoring for anomalous access patterns;
• Two-factor authentication enforced for all internal administrative accounts.

While rbazee takes all reasonable precautions, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own rbazee account credentials and for logging out of shared or public devices after each session.

As a player on the rbazee Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". rbazee will acknowledge your request within 5 business days and provide a substantive response within 30 days.

• Right of Access: You have the right to request a copy of all personal data rbazee holds about you, together with information about how and why it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. Certain data fields (such as your registered name and date of birth) can only be corrected by submitting supporting identity documentation.
• Right to Erasure: You have the right to request that rbazee delete your personal data where it is no longer necessary for the original purpose, where you have withdrawn consent, or where processing was unlawful. This right is subject to overriding legal retention obligations — for example, KYC and transaction records that must be retained for anti-money laundering compliance cannot be erased on request alone.
• Right to Restriction: You have the right to request that rbazee restrict the processing of your data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Data Portability: You have the right to receive a structured, machine-readable copy of the personal data you have provided to rbazee and to request its transfer to another service provider where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming purposes. rbazee will assess each objection on its merits, balancing your rights against our operational obligations.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The rbazee Platform is strictly intended for adults aged 18 years and above. rbazee does not knowingly collect personal data from any person under the age of 18. Age verification is performed as part of the account registration and KYC process to enforce this restriction.

If rbazee becomes aware that personal data has been collected from a person under the age of 18, that data will be permanently deleted without delay and the associated account will be closed immediately. Any funds deposited by a minor will be returned to the payment source where possible and the matter will be escalated to our compliance team.

The rbazee Platform may contain references to third-party game studios and payment providers. Where such providers operate their own interfaces (for example, an embedded live casino studio stream), those interfaces are governed by the privacy policies of the respective third-party operator. rbazee is not responsible for the data practices of third-party providers and recommends that you review their privacy documentation independently.

rbazee does not host external advertising banners or affiliate links that would result in your data being shared with unrelated third-party advertisers. Any third-party integration on the Platform exists solely to deliver a core service feature to you as a player.

rbazee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this document will always reflect the date of the most recent revision. Non-material changes, such as typographical corrections or clarifications that do not alter your substantive rights, may be made without prior notice. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to remain informed of how rbazee protects your personal data. Historical versions of this Policy are available on request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which rbazee handles your personal data, please contact our Data Support team using the details below. All correspondence will be handled in English and responded to within 30 days.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request — [Your Username]"
• Live Chat: Available 24/7 from within your logged-in account dashboard
• WhatsApp: +880 1700 000000
• Support Hours: 24/7 (Bangladesh Standard Time, BST, UTC+6)